Frequently Asked Questions
What payment options do you offer?
We accept PayPal, credit card, Afterpay & ZIP.
How long will it take until my order is made?
Current turnaround time is 3-4 weeks. We appreciate your patience in waiting for your order to be made.
How long will my shipping take to arrive after it’s been posted?
Can I get my order any sooner?
If you need a rush order you can contact us to see if it’s possible first.
Please note: there will be a rush order fee.
What happens if my order arrives damaged or broken?
If your order arrives damaged please get in touch ASAP. We will require photo evidence and a dispute can be lodged with Aus Post.
Do you offer refunds?
Due to being customised products, we unfortunately do not issue refunds after the order has been placed.
What if I want something I can’t see on your website? Do you do custom requests?
Yes! We love helping you bring your ideas to life so if you have a custom request, please contact us on the Facebook page or email firstname.lastname@example.org